Suspended services in the Municipality of Hvidovre (Updated April 3rd at 13:20Pm)
Schools and youth clubs
The schools and clubs are closed until the 13th of April. The parents are asked to keep their children at home. Emergency cild care for children aged 0-9 is established. For more information read the section about emergency child care.
The schools have prepared for distance teaching (for example online) of all children. Information about this has been given to the parents via AULA.
www.uvm.dk/aktuelt/nyheder/uvm/2020/mar/200311-nye-tiltag-mod-covid-19-coronavirus (new window)
Day care centres
All day care centres will be closed untill the 13th of April. Parents must keep their kids at home. Emergency day care will be arranged for families who have children that need to be taken care of. Please read paragraph about “Emergency day care for children 0-9 years old”. Parents have been informed about this via Tabulex.
Emergency child care for children aged 0-9 years
The Municipality of Hvidovre have established emergency childcare for children aged 0-9 years old. The emergency childcare is primarily for children whose parents handle vital functions in the public or private sector or who in spite of the authorities’ call to keep children at home don’t have any other possibilities for childcare. Grandparents should not take care of their grandchildren if they due to age or health concerns are particularly vulnerable to COVID-19.
Emergency childcare for children in day care centres will be established in selected day care centres. Parents who need emergency child care will be told at which location their child can be looked after. During the period of emergency children in child care need to be supplied with their own lunch to cover the child’s requirements for the whole day.
At the schools there will be emergency child care for pupils up to 9 years of age. From the start there will be emergency child care at all schools however, that can change if the demand changes. Parents have been informed via AULA.
To receive emergency day care parents must be affected by one of the following criteria:
Children from 0-9 years whose parents at the moment handle critical functions in our society, for example as employees in the senior citizen and health care sector, social services, the securing of infrastructure, police, transport and supply services. Parents must beforehand have tried to find alternative care possibilities.
Children from 0-9 years whose parents are employed in a private company from which the employees haven’t been sent home. The parents must beforehand have tried to find alternative care possibilities.
Children and youth who have specific social or pedagogical needs or who need special care treatment also due to conditions in the home.
If parents think that they meet the above criteria for emergency child care, they may apply for their child to be in the emergency child care provision. Parents do so by contacting the leader of the child’s usual day care institution. Thereafter parents will be required to fill out an application form. The local authority will make an individual assessment of each application.
Emergency child care during Easter
The Municipality of Hvidovre provides emergency child care evenings and nights, weekends and during the Easter holiday for families in which the parents are required to work evenings and nights at hospitals, homes for the elderly, in the police and other essential functions. Parents are requested to seek other ways to get their children looked after for example by family, neighbours and friends.
The provision of emergency child care is for children aged 0-9 years.
You can apply for emergency child care during evenings and nights, weekends and the Easter holiday if you:
Handle vital functions in our society such as being employed in the sector for the elderly and in the health sector, social services, the securing of infrastructure, police, transport and supply services. Parents must beforehand have tried to find alternative care possibilities.
If you need to make use of this provision of emergency child care, you may contact the Centre for Children and Family (Center for Børn og Familie) by phone 2363 7424.
The dental care unit at Enghøjhuset will be open for calls made by telephone from 8-10 am from Monday to Friday. The dental care unit will be available, for children who damage their teeth.
The elderly, the sick and the physically and mentally disabled
The home care unit continues to serve all citizens who receive personal care. Help with shopping, help with laundry and delivery of food continue as usual. However, many citizens will be informed that they for a period of time won’t receive the help to clean their homes that they usually do. We try to avoid spread of coronavirus amongst the elderly and due to the corona virus more of those working for the home care unit are needed to take care of elderly and vulnerable citizens who are in poor health. It is a matter of a specific and individual assessment as to whether cleaning in a citizens home will be suspended.
All the activities of the municipality concerning day activities for the elderly have been suspended. The activity centre (Aktivitetscentret) for elderly people has been closed. The Health Centre (Sundhedscentret) has been closed. The training centre (Motionscentret) has been closed.
The Danish Patient Safety Authority (Styrelsen for Patientsikkerhed) has ordered all municipalities in Denmark to impose a temporary ban on visitors entering the homes for the elderly. This is necessary in order to prevent or contain the spread of the coronavirus. Therefore from the 18th of March no visitors are allowed to enter the homes for the elderly in the Municipality of Hvidovre.
Culture, sports and associations
On the 17th of March 2020 a temporary ban was imposed on gatherings of more than 10 people in places open to the public – outdoor as well as indoor. The prohibition will last untill the 13th of April.
All gatherings and meetings organized by the municipality have been cancelled until further notice. We strongly recommend that associations and other organizers of events do the same.
Please find further information about cancelations here:
All sports facilities and stadiums are closed. Citizens should do not get together at the facilities provided by the municipality as there will be a danger of infection.
The town hall and the Citizens Service Centre
The Town Hall will be closed to all calls made in person or by telephone untill the 13th of April. In cases of emergency, it will be possible to get in touch with representatives of the 11 administrative municipal units. Please see under “Contact and Communication”. If you have questions, you are welcome to send a mail to one of the 11 main mail-addresses or send a mail via Digital Post/E-boks, if your inquiry contains sensitive information.
Jobcentre and welfare benefits department (Ydelsesservice)
All face to face interviews in the job centre and the welfare benefits department have been cancelled. Many of these interviews are conducted by telephone. Your caseworker will contact you. Some caseworkers will call from a concealed number as they are using their private telephones.
All meetings with the rehabilitation teams have been cancelled until further notice (at the moment until March the 13th). All those who have had their appointment cancelled with someone from the rehabilitation teams will automatically receive notice of a new appointment.
Requirements for persons seeking jobs
The usual requirements of persons seeking jobs have been suspended and all unemployed persons who are already registered as unemployed will per se receive their unemployment benefit.
If you have recently lost your job and you need to contact the job centre, you have several possibilities:
• Persons who have recently lost their jobs and who are covered by an unemployment insurance fund (A-kasse) must provide information that they are unemployed via jobnet.dk. The job centre will automatically receive notice that you have registered as being unemployed.
If you need help to register on jobnet.dk please send a mail to firstname.lastname@example.org with your name, address and telephone number. We will then contact you - remember that you may receive a call from a concealed number.
• Persons who have recently lost their jobs and who are not covered by an unemployment insurance fund (A-kasse) must seek the alternative unemployment benefit available (kontanthjælp) or an educational grant (uddannelseshjælp) via hvidovre.dk. The relevant service will report to the job centre that you have registered as unemployed. The job centre will contact you by telephone - remember that you may receive a call from a concealed number.
If you need help to fill in the application form, you may send an e-mail to email@example.com with your name, address and telephone number. The welfare benefit department (Ydelsesservice) will then contact you - remember that you may receive a call from a concealed number.
• Where you have recently started in an alternative work training scheme (fleksjobber). You must write a mail to firstname.lastname@example.org stating your name, address and telephone number. We will then contact you - remember that you may receive a call from a concealed number.
• If you have recently moved to Hvidovre and are in a resource project (ressourceforløb), please write an e-mail to email@example.com.
If you have recently moved to Hvidovre and are in a job clarification project (jobafklaringsforløb), please write an e-mail to firstname.lastname@example.org stating your name, address and telephone number. We will then contact you - remember that you may receive a call from a concealed number.
If you would like to speak to your caseworker in the job centre, please write an e-mail to email@example.com the information in the e-mail will be passed on. Alternatively, you may call our emergency telephone number 4185 0130.
The welfare benefits department (Ydelsesservice) has the following emergency telephone number 3639 3079.
Applications for welfare benefits must be sent via the Municipality of Hvidovre's web page - please follow the link: https://hvidovre.dk/Borger/Arbejde-og-ledighed/Ledig/
At the Copenhagen Business House (Københavns Erhvervshus) self-employed persons can seek advice. Please call 3366 3366 between 8 am - 5 pm.
People who are self-employed and those who have businesses can seek help via the website virksomhedsguiden.dk or use the hotline at the Business Agency (Erhvervsstyrelsen) 7220 0034 and on the website virksomhedsguiden.dk. You can read more about schemes for compensation and so on.
Those businesses who need to get in contact with the job centre as regards other concerns than compensation for expenses for rent and so on, must contact the Business Service Unit (Virksomhedsservice) on the following telephone number 4185 0447 og by e-mail via firstname.lastname@example.org.
Garbage collection and the control of rat infestation
We will collect garbage and seek to control rat infestation. We call on everybody to be patient if you need to contact the municipality concerning garbage collection and controlling rat infestation. We will give priority to indoor problems concerned with controlling rat infestation.
We collect garbage as usual. We don't collect extra bags of garbage anymore, unless the bag is ordered as 'party bag' (festsæk)
All other garbage and recycling collection: Collections will be stopped from Monday the 16th of March until Monday the 13th of April. We regret the inconvenience caused by these necessary precautions which have been taken.
Hvidovre Recycling Station (Genbrugspladsen) will reopen for private citizens on Tuesday March 31st at 10 AM. Expect a queue.
- The Hvidovre Health Centre is closed.
- The Family Centre Poppelgården is closed.
- The Youth Centre Porten (Ungecenter Porten) and Hvidborg are up and running
- The Family Advice Centre (Familierådgivningen): You may contact The Family Advice Centre in cases of emergency concerning children between 0-18 years of age. Telephone 3639 3963.
Contact and communication
In this very unusual situation, we call on all citizens to keep themselves informed of the situation on the following websites:
Even if citizens have many questions regarding the situation, we ask them to wait for the provision of information from the municipality and other authorities. We may have to prioritize enquiries from citizens and media, so that enquiries concerning the safety and health of citizens have top priority.
You may send your questions by mail to the municipality or use Digital Post/E-boks, if your enquiry contains sensitive information.
Please find contact information here:
In critical situations you may use the following telephone numbers:
- The Citizens Service Centre (Borgerservice) - 3639 3079
- The Job Centre (Jobcentret) - 4185 0130
- Day care - 2363 7424
- Culture and Lessiure - 4185 0482
- Schools - 2681 0191
- Environment - 3639 3580
- Building - 3639 3570
- Streets and Parks - 2165 3659
- Adult consultation - 6191 6991
- Family consultation: You may contact The Family Advice Centre (Familierådgivningen) in cases of emergency concerning children between 0-18 years of age. Telephone 3639 3963.
If you need to get in contact with The Homehelp Service or the old peoples’ homes please use the usual telephone numbers.
The municipality’s caseworkers use a number that can’t be seen on your screen
During the present period the caseworkers of the Municipality of Hvidovre work from home and many of them have to use their private phones to call citizens who for example have arranged a meeting or a call. In order to protect the privacy of employees their numbers aren’t shown when they call a citizen. Instead the citizen will receive a call from a number which is concealed. We regret that the caseworker will not be able to leave a message on the citizens answering machine, as the person in question would be able to see the private number of the caseworker when he or she would call back.
Therefore: If you have a matter with the municipality, if you are waiting for an answer regarding an application, if you have planned meetings in your calendar, if you are used to having follow-up meetings with your caseworker and so on, then please pick up the phone when it’s a concealed number that’s calling. Just in case. We are sorry for the uncertainty this may cause.
We regret that the caseworker will not be able to leave a message on the citizens answering machine, as the person in question would be able to see the private number of the caseworker when he or she calls back.”
We request you to follow the directions of the authorities
It is important that citizens seek up to date information provided by the authorities. Find information on The Health Authority’s webpage www.sst.dk/corona (new window) and on the authorities’ shared website www.coronasmitte.dk (new window).
Remember to be critical about where you seek information. Avoid rumour mongering and only pass on information from reliable sources – for example from municipalities, Health Authorities and police. Please beware of websites and mails that falsely pretend to be from public authorities.
Information from the national Danish authorities - in English and other languages
You can find questions and answers on novel coronavirus, FAQ on outbreaks of pneumonia caused by a novel coronavirus (COVID-19), information about how to prevent infection etc. on this web-site:
Listen to information in Turkish, Farsi, Somali, Tamil, Russian and Serbo-Kroatian:
Posters from the national Danish Health Authoruities in different languages (ex Turkish, German, Somali):
Posters for those of you who are elderly or chronically ill (in different languages, ex Arabic, Farsi, English, Turkish, Somali):
Summaries of press meetings in several languages: